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Refund Policy

Refund Policy

We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 28 days of receipt. Simply post Zoe Ellis-Moore (ZEM) shoes back to us in it’s original packaging with labels attached, together with a copy of your order number. Please e-mail with your order number and intentions (exchange or refund) prior to sending it back to us. The goods are your responsibility until they reach our warehouse. Our returns address is:

Zoe Ellis-Moore Ltd

The Potting Shed

41 Cove Road,



GU14 0EL

Postage is your responsibility. This does not affect your Statutory Rights.

If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.

If you aren't happy with Zoe Ellis-Moore (ZEM) shoes for any reason at all, please contact us at and we will do our best to resolve the issue.